9293090066

I know how stressful it can be when you need help with an order for your pet.

You’re here because something isn’t quite right or you have questions about your purchase. Maybe your package hasn’t arrived yet. Maybe you need to make a return. Or maybe you just want to confirm something about the product you ordered.

This is your central hub for getting those answers.

Our customer support team handles everything related to your order. We can help you track your delivery, process returns, answer product questions, or solve any other issues that come up.

We’re here because we care about you and your pet. When you reach out, you’ll get clear answers and real solutions. Not runarounds or automated responses that don’t help.

The fastest way to get help? Call us directly at (929) 309-0066.

You can also find other ways to reach us on this page, depending on what works best for you.

Let’s get your issue sorted out so you can get back to what matters: taking care of your pet.

Speak Directly With Our Customer Service Team

I want to make this easy for you.

When something’s wrong with your order or you have questions about your pet’s products, the last thing you need is to hunt through a website looking for help.

That’s why we keep it simple.

Call us at 9293090066.

You’ll talk to a real person who cares about your pet as much as you do. No automated menus that go nowhere. No waiting days for an email response.

Here’s what you get when you call.

You speak with someone who knows our products inside and out. They can track your order, answer questions about ingredients, or help you find exactly what your furry friend needs. (And yes, we’ve heard every pet story imaginable and we love them all.)

We’re here Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.

Before you call, grab your order number and the email you used when you bought. It helps us find your information fast so we can solve your problem right away.

That’s it.

One phone number. Real people. Real solutions.

Because when your dog won’t eat or your cat needs special care, you shouldn’t have to wait. For more guidance on pet care, check out our guide on advanced training for dogs techniques for success.

Alternative Ways to Get Help

I want you to have options when you need us.

Because here’s what most pet care sites won’t tell you. Not everyone wants to pick up the phone. Some of you are juggling a sick pet at 2 AM and just need to fire off an email. Others want answers now while you’re standing in the pet store aisle.

That’s why we built multiple ways to reach out.

Email Support: Send us a message at [email protected] and we’ll get back to you within one business day. I know that sounds standard, but we actually stick to it. Just drop your order number in the subject line so we can help faster.

Live Chat: See that little chat icon in the bottom-right corner of your screen? Click it during business hours and you’ll talk to a real person. Not a bot that gives you canned responses (though I’ll admit our team sometimes needs a second to look things up).

Contact Form: Fill out our secure online form whenever works for you. It’s perfect for those 11 PM questions when you remember you need to ask something but don’t want to wait until morning to write it down.

You can also text us at 9293090066 if that’s easier.

What makes us different? We don’t force you into one channel. I’ve seen too many companies push everyone toward their cheapest support option. We let you choose what fits your situation.

Self-Service Tools: Find Answers Instantly

Look, I’m going to be honest with you.

I hate waiting on hold just as much as you do.

That’s why I built these self-service tools. Because when your dog needs something or you’re worried about a shipment, the last thing you want is to sit around waiting for someone to pick up the phone.

Track Your Order

Want to know where your package is right now? I get it. When you’ve ordered something for your pet, you want it yesterday.

Use our online Order Tracking Portal. Just enter your order number and email address. You’ll see exactly where your delivery is in real time.

No guessing. No wondering if it got lost somewhere between here and Wenatchee.

Frequently Asked Questions

Here’s what I’ve learned after years of working with pet owners. Most questions come up again and again. And honestly? You shouldn’t have to wait for answers to the common stuff.

Visit our FAQ page. I’ve covered the topics that matter most:

How do I process a return or exchange?
Can I modify or cancel my order after it’s been placed?
What are your shipping times and policies?
How do I apply a discount code?

If you need help right away, call 9293090066.

But between you and me? The self-service tools are faster. I designed them that way on purpose.

You’ve got a pet counting on you. You don’t have time to waste. (And if you’re curious about how pets transform after finding their forever homes, check out the journey of rescued animals before and after.)

Resolving Specific Order Issues

I know some companies make returns feel like pulling teeth.

You fill out forms. Wait on hold. Get transferred three times just to send back a toy your dog didn’t like.

We don’t do that here.

Some pet retailers argue that strict return policies protect them from abuse. They say customers will take advantage of generous policies. And sure, maybe a few people might try.

But here’s what I believe.

Most pet parents just want what’s best for their furry friends. If something doesn’t work, you shouldn’t have to fight to make it right.

Returns & Exchanges

We offer a 30-day satisfaction guarantee. If your pet isn’t happy with something, we want to fix it.

To start a return or exchange, visit our Returns Center or call us at 9293090066.

Damaged or Incorrect Items

Did your order arrive damaged? Did we send the wrong item?

I’m sorry. That’s on us.

Billing Inquiries

Questions about a charge on your statement? Call our support line directly for secure help.

Our Commitment to You

I’ve given you every tool and contact method you need to get help with your order.

I know waiting for a package or dealing with an issue can be stressful. Your pet depends on you and you depend on us to deliver.

That’s why our team is here to provide fast and caring support. We work to resolve problems quickly because your peace of mind matters.

Whether you choose to call 9293090066, send us an email, or use our self-service tools, we’re ready to assist you. Pick the option that works best for your situation and we’ll take it from there.