855-840-5685

I know what it’s like when your pet needs help and you can’t find answers fast enough.

You’re here because you need to reach someone who actually understands pet care. Not a generic call center. Not an automated response that doesn’t help.

That’s why we built this support system.

Our team answers real questions from real pet owners every day. We’ve heard it all. The 2am panic calls. The confusion about new symptoms. The “is this normal?” moments that keep you up at night.

When you contact us, you’re talking to people who care about pets as much as you do. We don’t just read from scripts.

Need help right now? Call our support line at 855-840-5685.

This page has everything you need to get in touch. Phone numbers. Email options. Response times. All the ways to reach us when you need guidance.

We’re here to make pet care less stressful. Sometimes that just means having someone to ask.

How Our Pet Specialists Can Assist You

You don’t need to figure everything out alone.

I built our support team with one goal in mind. Get you the right answer from someone who actually knows what they’re talking about.

Here’s how it works.

When you call 855-840-5685, you’ll reach specialists who focus on specific areas of pet care. Not generalists reading from a script. People who can give you real guidance.

What We Can Help You With

Pet Nutrition & Health is where most of you start. You’re wondering if that food is right for your dog or why your cat won’t eat. Our nutrition specialists can walk you through diet questions and wellness concerns.

Need help picking products? Our Product Information & Reviews team knows what we’ve tested and what actually works. They’ll help you choose the right gear or sort out order issues.

Adoption & Rescue Support is close to my heart. Bringing a rescue pet home can be overwhelming. Our team can guide you through the process and help with those first few weeks of adjustment (which can be rough).

And if you’re stuck with Website & Account Issues, we’ve got tech support ready. They’ll help you find what you need or fix whatever’s not working.

My recommendation? Don’t wait until you’re frustrated. Call when you first have a question. That’s what we’re here for.

The team that handles advanced training for dogs techniques for success can also point you toward the right resources if you need more than a quick answer.

Before You Call: Tips for a Faster Resolution

Look, I’m going to be honest with you.

Nothing frustrates me more than being put on hold for 20 minutes just so someone can ask for my email address three different times.

That’s why I want you to have what you need before you call 855-840-5685.

I know it seems like extra work. But trust me on this. A little prep saves everyone time.

For Product Inquiries

Have your product name ready. If you ordered something, grab that order number too.

(I usually screenshot mine and keep it in my photos. Makes life easier.)

For Pet Health or Nutrition Questions

This is where I see people get stuck the most. You call about your dog’s food and suddenly can’t remember if she’s three or four years old.

Write down your pet’s species and breed. Their age. Any health issues or dietary needs they have.

The specialists can’t help if they don’t know whether they’re talking about a senior cat with kidney issues or a puppy with a sensitive stomach.

For Account Issues

Just have the email you used when you signed up. That’s it.

Here’s my take on this whole thing. Companies love to say they value your time, but most don’t actually show it. I think if we’re asking you to prepare, we should make it count by getting you answers fast.

No transfers. No repeating yourself to five different people.

This prep work? It’s not about making our job easier. It’s about respecting that you’ve got better things to do than sit on hold.

Our Support Hours & What to Expect

Here’s what I believe about customer support.

You deserve to talk to someone who actually cares about your pet. Not a script reader who’s counting down the minutes until their shift ends.

When We’re Here for You

Our customer support hotline at 855-840-5685 is available during these hours:

Monday – Friday: 9:00 AM – 7:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

We’re closed on Sundays and public holidays.

When you call, you’ll speak with someone who knows pets. Someone who understands that your question about understanding pet food labels ingredients and nutrients isn’t just academic. It’s about keeping your dog or cat healthy.

I’ll be honest with you.

Sometimes there’s a wait. We’re a small team and we’d rather take the time to help each person properly than rush you off the phone. If you hear hold music, it just means we’re giving another pet owner the attention they need.

We answer every call ourselves. No outsourcing to call centers where people read from cards and don’t know a beagle from a basset hound.

That’s my promise to you.

Alternative Ways to Reach Us

Look, I know phone calls can be a pain.

Maybe you’re at work and can’t talk. Or you’ve got a sleeping baby (or puppy) and the last thing you need is a conversation right now.

I get it.

That’s why we made it easy to reach us without picking up the phone. You’ve got options that work around your schedule.

Here’s how to get in touch:

1. Email us at [email protected] if you’ve got a question that isn’t urgent. We’ll get back to you within 24 business hours.

2. Fill out our online contact form on the Contact Us page. It takes about two minutes and you can do it while your coffee’s brewing.

3. Call 855-840-5685 if you need to talk to someone right away.

The truth is, not everyone wants to sit on hold or explain their issue over the phone. Sometimes you just want to type it out and move on with your day.

We respond to every message. No automated replies that go nowhere.

We’re Here to Help You and Your Pet Thrive

You came here looking for assistance, and I’ve outlined exactly how to get it.

I know that navigating pet care can sometimes be challenging. But you don’t have to do it alone.

Our team’s expertise is the reason our support system works. We are committed to providing you with the answers you need.

For any immediate issues or inquiries, please don’t hesitate to call our customer support hotline at 855-840-5685.