952-247-7034

I know you need help with your pet and you need it now.

You’re here because something’s come up. Maybe it’s a question about nutrition, a concern about your pet’s health, or you need guidance on a product. Whatever it is, you want answers fast.

This page shows you exactly how to reach our customer service team.

We’ve made it simple. No hunting through menus or filling out forms that go nowhere. Just clear information on how to connect with someone who can actually help.

952-247-7034

That’s our main line. Our team is standing by to help you figure out whatever you’re dealing with.

I’ll also walk you through how to prepare before you call. The right information upfront means we can solve your issue on the first try. No callbacks or waiting around.

Your pet counts on you. We’re here to make sure you have what you need to take care of them.

What Our Customer Service Team Can Help You With

You don’t need to wonder if your question is worth a call.

I built Pet Hub Nest because I was tired of pet owners feeling like they were bothering someone just for asking about their dog’s food or their cat’s weird eating habits.

Here’s what we actually help with.

Product & Order Support

Got questions about an order you placed? Need to know where your package is or how to return something that didn’t work out? We handle that. Exchanges too. Just call us at 952-247-7034 and we’ll sort it out.

Pet Nutrition Advice

This is where most pet care sites drop the ball. They’ll sell you food but won’t tell you if it’s right for your specific pet.

We’re different. Ask us about ingredients in any product we carry. Wonder if a certain formula works for senior dogs or picky kittens? We’ll walk you through it. Feeding guidelines that actually make sense for your pet’s age and breed? Yeah, we cover that too.

Health & Wellness Product Questions

Supplements can be confusing. So can grooming supplies when you’re standing in front of 47 different options.

I get questions about our wellness items every day. Which probiotic works best. Whether that shampoo is okay for sensitive skin. What actually helps with joint pain versus what’s just marketing fluff.

We know our top pet products worth every penny because we’ve tested them and heard real feedback from pet parents.

Website & Account Help

Can’t log in? Subscription acting weird? Website doing something strange?

Call us. We’ll fix it while you’re on the phone.

Adoption & Rescue Stories

Want to know more about a pet we featured? Curious about getting involved with our partner shelters?

We love these calls. Seriously.

For a Faster Resolution: What to Have Ready Before You Call

Look, I’m not going to sugarcoat it.

Nobody wakes up excited to call customer service. (If you do, we should talk about your hobbies.)

But when you need help with your pet’s food or have questions about an order, you want answers fast. Not after being transferred three times and repeating your story to each person.

Here’s the secret to making your call to 952-247-7034 actually productive.

Come prepared.

I know that sounds obvious. But you’d be surprised how many calls start with “Um, let me find that email real quick” followed by five minutes of awkward hold music.

Your Account Information

Have the email address or name on your account ready. It’s like showing your ID at the door. Gets you in faster.

Order Number

If you’re calling about a purchase, grab that order number from your confirmation email. It’s usually hiding at the top in bold letters (we’re not trying to be sneaky).

Product Details

Know which product you’re asking about. The name and size matter because “that chicken food in the blue bag” could mean six different things.

Your Pet’s Information

This one’s big for nutrition questions. Your dog’s breed, age, and any allergies or dietary restrictions help me give you advice that actually works for your specific furball.

A Brief Summary

Think through what you want to say before you dial. You don’t need a script, just a mental outline so we can skip straight to solving your problem instead of playing twenty questions.

Trust me, a little prep saves us both time.

Alternative Ways to Reach Us: More Than Just a Phone Call

I know phone calls aren’t for everyone.

Maybe you’re at work and can’t talk. Maybe you just prefer writing things out so you don’t forget the details. Or maybe your question isn’t urgent and you’d rather not wait on hold.

That’s completely fine.

We’ve set up several ways to get in touch that don’t involve picking up the phone.

Email Support

Send us your questions at our support email. This works best for detailed inquiries or when you need to attach photos (like if your pet’s new bed arrived damaged or you want advice about a specific product).

We typically respond within 24 business hours. Sometimes faster if it’s a simple question.

Our Contact Form

The form on our website asks for a few basic details. Your name, email, and what your question is about.

Why do we ask? It helps us send your message to the right person. A question about adoption resources goes to a different team than a product review inquiry.

You’ll get a confirmation email right away so you know we received it.

FAQ & Help Center

Honestly, this might be your fastest option.

We’ve answered hundreds of common questions about pet nutrition, product recommendations, and care tips. You can browse anytime without waiting for a response.

Live Chat

Need a quick answer during business hours? Our chat option connects you with someone who can help right away.

It’s perfect for simple questions that don’t need a long explanation.

And if you do prefer calling, we’re at 952-247-7034.

Whatever works best for you works for us. We’ve even heard success stories pets thriving in their new homes start with a simple email asking where to begin.

Our Commitment to Excellent Service

I want you to know something upfront.

When you call us at 952-247-7034, you’re not getting a script reader who doesn’t care about your dog’s upset stomach or your cat’s weird eating habits.

You’re talking to people who actually get it. Because we’re pet owners too.

Here’s what I recommend when you reach out to us.

Have your questions ready, but don’t worry if they sound silly. (Trust me, we’ve heard everything and nothing surprises us anymore.) We’re here to listen and help you figure out what’s going on with your pet.

What you can expect from us:

A real conversation. We’ll take the time to understand your situation and give you answers that actually make sense for your specific pet.

When we’re available:

Monday through Friday, 9 AM to 5 PM Pacific Time. If you call outside those hours, leave a message. We’ll get back to you as soon as we can.

My best advice? Don’t wait until you’re panicking to reach out. Call when you have questions, even small ones.

We’re Here to Help You and Your Furry Family

I know how much your pet means to you.

That’s why we’re here whenever you need us. Whether you have questions about nutrition, need product recommendations, or want advice on pet care, just reach out.

For immediate help, call us at 952-247-7034.

Your pet deserves the best care possible. We’re committed to helping you provide exactly that.

We look forward to supporting you and your furry family member.