855-895-3393

I know you’re looking for help with PetHubNest and you need to reach someone fast.

If you found our toll-free number 855-895-3393, you’re in the right place. This is our official support page.

You probably have questions about an order, a product issue, or maybe you need to update your account. Whatever it is, I’m here to make sure you get the answers you need.

This article confirms our contact information and walks you through the best ways to reach our support team. I’ll also share what to have ready before you call so we can solve your problem as quickly as possible.

We know dealing with customer service can be frustrating. That’s why I want to make this process as smooth as I can for you.

You’ll find our verified contact details, our support hours, and tips for getting your issue resolved on the first try.

Let’s get you connected with the help you need.

Our Official Toll-Free Support Number

I want to make sure you have the right number.

Phone Number: 855-895-3393

That’s our primary customer service line. The one our team actually monitors and responds to.

Hours of Operation: Monday through Friday, 9:00 AM to 6:00 PM (EST)

Now, before you call, here’s what you should know. Our team can help you with several things, and knowing what we handle makes your call go faster.

Order Status and Tracking

If your package seems stuck or you just want to know where it is, we can pull that up in seconds. Have your order number ready (it’s in your confirmation email).

Returns and Exchanges

Changed your mind about something? We get it. We’ll walk you through the process and make sure you understand your options.

Product Questions

Not sure if a particular item will work for your pet? Our team knows the products and can point you in the right direction. They can also share what other customers have said about specific items.

Account and Subscription Management

Need to update your payment info or adjust your subscription? We can handle that over the phone.

Pro tip: If you’re calling about an order, having your order number and email address handy speeds things up considerably.

One more thing. If you call outside our hours, you’ll hit voicemail. Leave a message with your number and what you need help with. We’ll get back to you the next business day.

For inspiration on how pets transform lives, check out this before after remarkable journey shelter pets story.

For a Faster Resolution: What to Have Ready Before You Call

I want to help you get answers fast.

Nothing’s worse than being on hold for twenty minutes only to realize you don’t have the info our team needs. Then you’re back to square one.

Here’s what I see happen all the time.

Some people call us with everything ready. Order number, account email, product details. We solve their problem in under five minutes.

Other people call without checking anything first. They’re searching through emails while our agent waits. Trying to remember which product they ordered. It turns a quick fix into a frustrating back and forth.

Look, I get it. When your dog’s new bed arrives damaged or the training collar isn’t working, you just want to talk to someone NOW.

But trust me on this.

Spending two minutes gathering your info before you dial 855-895-3393 will save you twenty minutes on the phone.

Here’s what you need:

Your ORDER NUMBER. It’s in your confirmation email (the one you got right after you purchased).

The EMAIL ADDRESS you used when you created your account. Not your spouse’s email. Not your work email if you ordered from home. The actual one tied to your order.

The PRODUCT NAME you’re calling about. If you ordered three items and only one has an issue, know which one.

A quick description of what’s wrong. Not your life story. Just the facts.

When you have these four things ready, our team can pull up your account immediately. We see your order history. We know what you bought and when. We can actually help instead of playing twenty questions.

It’s like the difference between going to the vet prepared versus showing up and realizing you forgot your dog’s medication list. One way gets you in and out. The other way wastes everyone’s time.

(And if you’re calling about top training methods first time dog owners need, having your product name handy helps us point you to the right resources too.)

Bottom line? A little prep goes a long way.

Alternative Ways to Get Help

I know phone calls aren’t for everyone.

Maybe you’re at work and can’t talk. Or you’re the type who’d rather type than speak (I totally get that).

Think of it like choosing how to order food. Some days you want to call the restaurant. Other days you’d rather just tap a few buttons on an app and be done with it.

We work the same way.

Live Chat is your fastest option if you want real conversation without picking up the phone. Just click the chat button on our website during business hours and you’ll connect with someone who can help right away. It’s like texting a friend who actually knows what they’re talking about.

Email Support works better when you need to explain something detailed or attach photos. Send us a message at [email protected] and we’ll get back to you within 24 business hours. Sometimes writing it all out is easier than trying to describe your dog’s weird eating habits over the phone.

Help Center & FAQ is there when you need answers at 2 AM (because let’s be honest, that’s when you remember you have questions). You’ll find info on shipping, policies, product care, and pretty much everything else.

And if you do want to call? We’re at 855-895-3393.

Whatever works for you works for us.