704-550-2188

I know you need help with something and you want it handled now.

That’s why this page exists. Everything you need to reach our customer service team is right here.

You’ll find our phone number (704-550-2188), when we’re available to talk, and other ways to connect with our pet care specialists.

We’re here to answer your questions and solve whatever issue brought you to this page. Your pet matters to you, and that means getting you the right support matters to us.

Our Customer Service Phone Number

Need help right now?

I want you to have someone to talk to when things get confusing. Whether your order isn’t showing up or you’re worried about what your dog just ate, we’re here.

Call us at 704-550-2188

We’re available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.

Here’s when calling makes the most sense. You placed an order but need to change the delivery address before it ships. You’re looking at top pet gadgets of the year reviews and recommendations and want to know if something’s actually in stock. Your cat’s acting weird and you need product advice fast (though we’re not vets, we can point you in the right direction).

Our team knows pets. They know our products. And they actually want to help you.

No phone trees that go nowhere. No reading from scripts that don’t answer your question.

Just real people who care about your pets as much as you do.

For a Faster Resolution: What to Have Ready Before You Call

I want to help you get answers fast.

Nothing’s worse than being on hold, finally getting through, and then realizing you don’t have the info we need. You end up waiting longer or calling back another day.

Let me save you that hassle.

When you call 704-550-2188, having a few things ready makes everything smoother. You’ll spend less time explaining and more time getting real solutions for your pet.

Here’s what helps:

Your full name and email address tied to your account. This lets me pull up your history right away.

Order number if you’re asking about something you bought. It’s usually in your confirmation email.

Product name so we’re both talking about the same thing.

Pet details matter too. For nutrition or health questions, I need to know your pet’s breed, age, and any dietary needs. (A senior Labrador with joint issues needs different advice than a kitten, you know?)

The benefit? You get off the phone faster with actual answers instead of generic suggestions.

When I can see your account and understand your pet’s situation, I can give you recommendations that actually work for your specific case. No guessing. No callbacks.

Just quick help that gets your pet what they need.

Prefer Not to Call? Other Ways to Reach Us

I know phone calls aren’t for everyone.

Maybe you’re at work and can’t talk. Or you’ve got a sleeping baby (or puppy) and can’t risk the noise. Sometimes you just want to send a quick message and move on with your day.

That’s completely fine.

We’ve set up a few different ways to reach us that don’t involve dialing 704-550-2188.

Email Support works great if you’re not in a rush. Send your questions to our team and we’ll get back to you within one business day. This is perfect when you need to attach photos of your pet or share documents with us.

Live Chat is right there on our website during business hours. Just look for the chat button and ask away. It’s quick and you don’t have to wait on hold.

Contact Form is another option that takes about two minutes to fill out. The nice thing here is that we can route your question to the right person right away, which means you get a faster response.

Here’s what I tell people: use whatever method feels easiest for you. There’s no wrong choice. We check all of them regularly because we know everyone has their own preference for getting help.

For more tips on keeping your pets safe and happy, check out the ultimate pet travel guide safe and fun trips.

Find Answers Instantly: Check Our FAQ Page

You’ve got a question about your order or your pet’s needs.

I know you want an answer now. Not tomorrow. Not after waiting on hold.

Right now.

That’s why we built our FAQ page. It’s there for you whenever you need it, day or night.

What You’ll Find

Most questions I hear from pet owners fall into a few categories. Our FAQ covers all of them.

Shipping and delivery times are probably the biggest one. You can track your order and see exactly when it’ll arrive. No guessing.

Our return policy is spelled out clearly. If something doesn’t work for you or your pet, you’ll know exactly what to do.

Need product information? We’ve got details on ingredients, sizing, and how to use everything we talk about.

And if you need to update your password or shipping address, the account management section walks you through it step by step.

Some people say FAQs are just a way to avoid talking to customers. That companies hide behind them instead of offering real help.

Here’s my take on that.

Yes, some companies do use FAQs as a wall. But a good FAQ actually respects your time. It gives you answers faster than any phone call could (and let’s be honest, nobody likes being on hold).

If you still need to talk to someone after checking the FAQ, you can reach us at 704-550-2188.

We update the page regularly. New questions come up and we add them. It’s not some static page we wrote five years ago and forgot about.

We’re Here to Help You and Your Pet

You now have our customer service phone number and several other ways to get the support you need.

704-550-2188

Our primary goal is to make sure you have a positive experience and find the perfect products and information for your beloved pet.

Please don’t hesitate to reach out using the method that works best for you.

We look forward to assisting you.